Selling Conditions

Condizioni di vendita

Orders can be made by e-mail writing to or by WhattsApp/VIBER at +39 3401607175


The Client has the right to withdraw from the Contract without having to pay a fee or giving explanations within ten working days from the delivery of the Products. The withdrawal right has to be exercised within the foretold term through the sending of a registered letter with receipt to be returned to sender communication to the geographic supplier address. The above-mentioned communication can also be sent, within the same term, through telegram, telex and facsimile, provided that it is confirmed through a registered letter with receipt of acknowledgement within the following 48 hours. Whereas the Products should have been already delivered to the Client, the Client himself must send them back at his own expenses. The Products must be received back in the same conditions as it had been sent to the Client. If the withdrawal right is exercised by the Client following the rules stated in the foretold general selling conditions, Pastorelli Company will take care to reimburse the amounts already paid by the Clients for the purchase.

The Clients cannot exercise the above-mentioned withdrawal right for tailor-made or customized Products or for those which, because of their nature, cannot be sent back or can be easily damaged or alterated.

Pastorelli Company does not guarantee the correspondance between the real item colour and the colour shown on your computer screen.


The company does not guarantee the correspondence between the actual colour of the item and the colour displayed on the screen.


The recommended sizes in the various models refer to the normotype growth chart and are indicative.

The  size suggestion by the Company  does not implicate any responsibility by the company for wrong measures.  The change for unused material is possible according to the norms of the recession right listed above.


The prices given on Internet include VAT but do not include the shipment.


Any defect of the object must be reported within fourteen days of purchase via email to by sending a picture of the item and the receipt of purchase.

The validity of the guarantee is subject to the fact that the articles have been used correctly and the rules of use and maintenance have been observed.

Defects caused by: incorrect handling, use of force, excessive load, dirt or moisture are not covered by the warranty.

Failure to use in non-approved FIG carpet will impair the warranty from the first day.

Being consumable materials, the normal aesthetic and physical wear and tear due to use does not imply the guarantee.